Well first of all, Morgana specifically mentions MEMENTOS as the Collective Unconscious. Palaces are more individual to that specific person's cognition, while Mementos is everyone's palace. In Jung's work, the Collective Unconscious is where all humans draw their root symbols and meanings from, and they bring it to their personal unconscious. The only way the Phantom Thieves can affect the Collective is by affecting EVERYONE, which they do, as each of their acts brings more awareness to the population of the world, and expands the scope of what the Phantom Thieves can explore in the Collective Unconscious. To put it simply, palaces are more influenced by their owners, so the Phan Thieves would have to affect the owner's cognition, but in Mementos, they have to affect EVERYONE'S cognition